Your privacy is important to us
Welcome to WonderMaina Holiday ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.wondermainaholidays.com or use our travel services.
Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.
This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events (we refer to them collectively in this Privacy Policy as the "Services").
We collect several types of information from and about users of our Services, including:
When you make a booking or contact us, we may collect:
When you visit our website, we automatically collect:
We may collect sensitive personal information when necessary for travel arrangements, such as dietary requirements, medical conditions, or accessibility needs. This information is collected with your explicit consent and handled with additional security measures.
| Purpose | Legal Basis |
|---|---|
| To process and manage your bookings | Contractual necessity |
| To communicate about your travel arrangements | Legitimate interest |
| To provide customer support | Legitimate interest |
| To send promotional offers (with consent) | Consent |
| To improve our services and website | Legitimate interest |
| To comply with legal obligations | Legal requirement |
Marketing Communications: We will only send you marketing communications if you have explicitly opted in. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
SSL encryption for all data transmission
Strict access controls and authentication
Secure servers with regular backups
Regular privacy training for all staff
Despite our efforts, no security measures are perfect or impenetrable. We cannot guarantee the absolute security of your information.
Depending on your location, you may have the following rights regarding your personal information:
Request a copy of your personal information held by us.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information.
Object to processing of your personal information.
Request restriction of processing your information.
Request transfer of your information to another organization.
Exercising Your Rights: To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within 30 days.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Our general retention periods are:
We may share your information with third parties in the following circumstances:
To fulfill your travel arrangements, we may share necessary information with:
We use third-party service providers to support our business operations:
International Transfers: Some of our service providers may be located outside India. We ensure appropriate safeguards are in place for international data transfers.
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Material Changes: If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website before the change becomes effective.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
WonderMaina Holiday
Data Protection Officer
Head Office
India
We will respond to all legitimate requests within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
By using our website and services, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our Services.